Insurance Provider Staffing: Transforming Workforce Operations for a Major Healthcare Insurance Company
Quick Facts
- Industry: Health Insurance
- Service Type: Contract or Contract-to-hire Staffing & Payrolling
- Timeline: 12-months
- Geography: Minnesota
- Specializations: Claim, Enrollment, and Member Services
Dahl Consulting (DAHL) offers a wide range of customizable employment solutions to meet each company’s hiring needs, whether it’s helping with large-volume temporary staffing, payrolling your contingent workforce, or finding the right professional to complete your team. DAHL’s employment experts work alongside human resources managers, leadership team members, and other hiring professionals within your organization to ensure an efficient and timely recruitment process. This workforce success story highlights how DAHL successfully utilized our employment expertise to implement a tailored workforce solution for an employer in the healthcare insurance industry.
Company Overview
As one of the Upper Midwest’s most prominent healthcare insurance coverage providers, this company needed support to stabilize and expand its workforce amidst growth in Minnesota. Dahl Consulting (DAHL) provided the insurance organization with the agility and expertise to restore operational staffing reliability and set a foundation for long-term workforce success.
Hiring Challenges
This insurance company was facing severe workforce challenges, including high turnover, low employee morale, and a lack of engagement from their contingent workforce. This was putting a strain on the organization, as it slowed down projects and increased the cost of acquiring talent. The previous staffing firms’ transactional nature and commodity-driven approach looked good on paper, as they had very low markups, but ultimately led to costly overruns in other areas such as employee retention, engagement, and project delivery. To solve both culture and cost concerns, they needed a health insurance staffing partner to deliver a customized workforce solution that delivered high-quality talent and improved employee retention rates.
Workforce Solutions
DAHL approached these insurance workforce issues from a different perspective compared to the company’s other staffing partners. Instead of trying to find areas to cut costs on the front end, this company wanted DAHL to address the critical issues causing the cost overruns, which were the increased recruiting costs and operational expenses associated with turnover and missing project deadlines. To do this, DAHL designed a proactive, customized workforce solution that went beyond traditional health insurance staffing and payrolling.
After assessing this company’s unique needs, DAHL implemented a dual-service approach, integrating specialized staffing services alongside a robust payrolling program to directly address both employee engagement and workforce reliability. DAHL’s talent team prioritized regular, meaningful employee check-ins, aiming to enhance morale and keep employee satisfaction high amongst contingent workers. With a strong focus on employee well-being, DAHL’s approach created a positive work environment where contract employees felt valued and empowered, significantly reducing employee turnover and supporting greater insurance workforce stability.
Key Results
DAHL’s staffing and payrolling intervention transformed this Minnesota healthcare coverage provider’s workforce crisis into a streamlined, thriving workforce solution. Addressing this company’s issues from a different angle allowed the insurance organization to stop the downward spiral that can come from cutting costs, namely talent quality decline and its consequential impacts.
Due to DAHL’s workforce solutions, contract employee satisfaction scores rose significantly, turnover rates dropped, and productivity increased, allowing this health insurance organization to focus on its core mission with a more stable and committed team while also reducing indirect costs of turnover. DAHL’s ability to address the root issue proved to be a competitive advantage, positioning this large healthcare insurance provider for sustainable growth and giving them a trusted insurance workforce partner for long-term success.
“DAHL’s commitment to employee well-being has had a measurable impact; satisfaction scores have risen significantly. Their partnership has been invaluable to our success.” – Director of Talent Acquisition
Summary
As illustrated in this hiring success story, DAHL is familiar with talent management and payrolling challenges within the health insurance industry and knows how to apply our 40+ years of employment expertise to craft a custom workforce solution that can work for your business.
Interested in partnering with DAHL for your insurance recruitment needs? Start a conversation with our insurance industry staffing employment experts today.
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